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Frequently Asked Questions

How do I know which service package is right for me?

Our service packages are designed to meet different needs. If you’re unsure, contact us, and our team will assess your requirements and recommend the best option.

What if I face issues after the service is completed?

We provide post-service support based on the package selected. If you encounter any issues, reach out to us, and we’ll assist you.

Do you offer a refund if I’m not satisfied with the service?

We strive for complete customer satisfaction. Refunds are handled on a case-by-case basis. Please refer to our refund policy or contact support for assistance.

Can I upgrade my package after placing an order?

Yes! If your project requires more edits, security features, or migration complexity than initially expected, you can upgrade to a higher package before service completion.

What happens if my website is hacked again after malware removal?

We provide security hardening to minimize risks. If your site gets reinfected, we offer additional security solutions to prevent future threats.

Do I need to provide login credentials for my website and hosting?

Yes, we need access to your website and hosting to perform the requested services securely. We ensure all credentials remain confidential.

Will my website data be safe during migration or edits?

Absolutely! We take backups before making any changes to ensure your data remains protected.

Will a backup of my website be saved after the service is completed?

No, we do not store backups after the service is completed. We recommend downloading a copy of your website once the work is done.

Can I request additional edits or services after completion?

Yes, you can place a new order for extra edits, security enhancements, or performance optimizations.

What if my issue isn’t listed here?

If you have a unique request or a specific concern, reach out to our support team, and we’ll be happy to assist you!

Need more help? Contact us now!

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